Yes, you can pay in cash on the day to pick up your order. But to keep your order, you must come to pick up as mentioned date. If not, we do not guarantee that the products will keep for you.
Yes, you can cancel before payment.
It depends on the status of your orders. Before your orders are processed, you can go to “my orders” and click “edit” to modify or cancel orders. To modify, you can replace or add new remarks; to cancel, you can write “cancel this order” in order remarks, we will then process accordingly. However, once the order is processed, you will be unable to see the “edit” button and the order cannot be modified or canceled anymore.
Yes, you can. But do it before the payment is done. It depends on the status of your orders. Before your orders are processed, you can go to “my orders” and click “edit” to modify or cancel orders. To modify, you can replace or add new remarks.
Each product has own packing. But if need to repacking which is a value-added service. The shipping charges depend not only on the weight of the packages but on their sizes as well.
Yes, if your order has many items like small and large, we will repack the small items into the larger one as long as it has enough space.
Yes. The packing is pack to prevent damage. But sometimes it depends on the transportation staff how do they through up/down on the truck?
To prevent more, you can add more package stickers, see our package sticker price, and add it to your order.
Yes, you can, but it’s subject to the seller’s approval. You can feedback on the request to us, we will help you negotiate with the seller. You may need to bear all the shipping costs incurred during the exchange.
It depends, not all sellers will offer to refund. Typical solutions provided by sellers are partial refunds or return the product for a full refund, repairing, one to one exchange, etc. We can help you negotiate with the sellers for possible solutions after receiving your feedback on the issue with supporting pictures and descriptions. You may as well bear the shipping cost incur during the process. However, some of the sellers may reject any form of compensation if they deny the responsibility of the product issues.
All returns must be liaised with the after-sale team via email or enquire first, upon agreement, it can be returned in original condition to any of our fixed free collection points during the scheduled time slot, or to our home delivery staff during your next delivery. Returns without agreement will not be accepted and we will not be responsible if these returns are lost or damaged due to the absence of tracking records.
Yes, it’s possible. The ETA date is an estimation, 95% of parcels will arrive on or before the ETA date. However, it could also arrive after ETA date when uncontrollable situations like custom inspection, clearance delay, or bad weather happen.
Yes, but the over-length fee will be incurred if the length of the item exceeds 1.2 meters for air shipment or 3.4 meters for sea shipment. The actual charge depends on the product type and length, will be advised before shipping out.